Refund policy

Last updated: May 6, 2026

We want you to love your gear. If something isn't right, you have 30 days from delivery to return it for a refund or exchange. Returns are free on eligible U.S. orders.

30 day returns

• Start your return within 30 days of the delivery date.
• Paddles can be played with during those 30 days. Send them back with all original components, including any pre-installed weights.
• Accessories should be returned unused and in their original packaging.
• Items that show abuse, intentional damage or missing components may not qualify for a full refund.

How to start a return

Email contacts@courtone.us with your order number and the item you'd like to return. For eligible U.S. orders we'll send you a prepaid return label. Please don't send items back without contacting us first, so we can match the package to your order.

Refunds

Once your return arrives and is inspected, we'll email you to confirm the refund. Refunds go back to your original payment method. Depending on your bank or card issuer, it can take a few extra business days for the refund to appear on your statement.

Original shipping charges, if any, are refunded when the return is due to our error or a defective product. Orders that qualified for free shipping ($150+) are not charged for shipping on the return.

Exchanges

Want a different color, shape or model? Tell us when you start your return and we'll ship the exchange once your original item is on its way back, subject to availability. If the new item costs more or less, we'll charge or refund the difference.

Bundles and discounts

Items bought at a bundle or discounted price are refunded at the price you paid. If you bought a paddle with the grip sleeve and paddle cleaner bundle ($5 instead of $21), please return the bundle items with the paddle. If you keep them, the difference between their regular price and the bundle price may be deducted from your refund.

Damaged, defective or wrong items

If your order arrives damaged or you received the wrong item, email contacts@courtone.us as soon as possible with your order number and a few photos. We'll make it right with a replacement or a full refund, including shipping.

Manufacturer warranty

After the 30 day return window, manufacturing defects are handled under the manufacturer's warranty (for example Selkirk or JOOLA). We're happy to help you start a claim. See our warranty page for details.

Cancelled or unavailable orders

If an item you ordered becomes unavailable, or you cancel before your order ships, you'll receive a full refund to your original payment method.

Questions

Email contacts@courtone.us and we'll get back to you. You can also read our returns and exchanges summary.